Organizational development, from the ground up
Most of our work starts with a gap: something the organization depends on that nobody has written down. We don't stop at telling you to close it. We do the knowledge work ourselves, with your people, and leave you with what we found.
A consultant who only advises leaves you a list of recommendations and the job of carrying them out. OrgDev.AI does the research: we talk with your people, read your systems, write the documentation, build the training and check it with the people who do the job. When we leave, what we found stays with you, written down, reviewed and owned by your team.
The person who built or ran your systems is gone, and nobody is sure what they did. We audit the systems and talk with the people who still use them: what runs, what depends on what, where the passwords and vendor contracts live, and what breaks if nobody touches it. You get a plain-language map, a runbook and a list of risks in order.
A long-serving employee knows things nobody else does. Before they go, we hold one-on-one Tacit Inquiry sessions with them and the people who work alongside them, and turn what they know into guides, training and a handover plan.
Billing, payroll, scheduling or a key customer relationship depends on a single person. We document how they really do it, workarounds included, so a second person can step in when they're sick, on leave or gone.
In many small businesses the founder carries the whole operation in their head. We capture how the business actually runs so a successor, manager or buyer can run it too.
Before anyone automates anything, we find out how the work really runs, where AI fits, and what it should never be able to read. Automating a workflow nobody has written down automates the guesswork too.
The pilot stalled, or people stopped trusting the answers. We read real answers with your team, find what the AI didn't know, and fix the knowledge it draws on, not just the prompt.
Onboarding means shadowing whoever has time. We build training from how the work is really done, checked by the people who do it, so new people learn the job and not just the manual.
A new CRM, ERP or student system is coming. We capture today's workflows and workarounds first, so the new system supports how people actually work and nothing important is lost in the move.
After a merger, reorganization or new partnership, two groups do the same work differently. We map both ways side by side so you can choose deliberately instead of by default.
An auditor, funder, accreditor or insurer wants written procedures you don't have. We write them from how the work is actually done, so they're accurate and people follow them.
Colleges and training providers need programs that match the work as it's done today. We pair Tacit Inquiry with DACUM to bring what experienced workers know into the curriculum.
Who would you call if something broke and nobody knew why? Start there.
The one that would hurt most if it stopped tomorrow.
One conversation, one person, about how they actually do the work. See Tacit Inquiry.